Sony facing class action lawsuit over PS5 game crashes


Sony Interactive Entertainment is facing a class action lawsuit after it allegedly violated state and federal consumer law in the event of a defective PlayStation 5 (PS5) video game system.

According to the lawsuit filed on July 12 by Christina Trejo against Sony Corporation of America in a federal court in Illinois, the plaintiff alleges that the company deliberately concealed a defect in its PS5 video game system, causing the system to suddenly crash while users are playing it. of games, often leading to loss of saved gameplay.

For those who don’t know, the PS5 is Sony’s latest flagship game console which was released in November 2020 and has sold over 19.2 million units worldwide.

The PS5 is primarily a video game console, offering many other entertainment features, including television and movie streaming capabilities and services.

“While the PS5 can be used for many entertainment purposes, playing video games on the console is its primary function.

The console defect affects users’ ability to play video games and compromises the primary function and overall use of the PS5,” the lawsuit said.

The lawsuit also points out that delivery issues have added to the frustration of consumers hoping to purchase Sony’s highly advertised next-generation console, PS5, only to receive a defective product.

Consumers who have finally bought a seemingly unreachable PS5 console are confronted with the ironic truth that the PS5 they bought from Sony, where ‘Play Has No Limits’ contains a console defect that severely limits their expected use of the system, lawsuit added.

The strange thing is that the class action lawsuit is vague in its description and refrains from pinpointing the actual cause of the defect.

It only mentions that the defect exists in the PS5’s design and cites numerous customer reviews on Amazon and Reddit threads about the PS5 from when it went on sale in 2020.

“The console defect exists due to a defect in the design of the PS5. A common and significant problem among PS5 users is that the PS5 crashes or shuts down while playing video games. According to information and belief, the console defect is more prominent, but not limited to, when users play the new generation of PS5 games. This aspect of the defect is crucial because playing PS5 games is the primary purpose for which consumers buy the PS5 in the first place.” adds the lawsuit.

As a result, the lawsuit further alleges that users are “often” required to downgrade versions of PS5 optimized titles to PS4 versions in order to avoid this problem and not risk further damaging their PS5 and slowing the game’s progress. losses.

The plaintiff also alleges that Sony was well aware of the console’s defect through warranty repair requests and online consumer complaints.

“Despite its knowledge of the console defect, Defendant did not disclose the defect to consumers prior to purchasing the PS5, nor did Defendant take any substantial action to correct the problem,” it said.

The plaintiff claims to represent customers who purchased a PS5 in the US and is suing Sony for violations of Illinois consumer laws, breach of warranty and unjust enrichment. She also seeks class action certification, damages, attorney fees and expenses, and a jury trial.

While Sony’s PS5 has been available since late 2020, there haven’t been many complaints reported in the wider PlayStation community similar to what Trejo claimed, meaning the issue seems scarce.

If the lawsuit filed by Trejo is successful, Sony will have to pay a fine to cover the costs of the defect. The company has not yet commented on Trejo’s legal action.

It’s not the first time Sony has faced legal action since the launch of the PS5.

Last year, a US law firm filed a class action lawsuit against the company alleging that the PS5 “Dualsense” controller was defective due to “stick drift” issues, causing the characters or gameplay to move on the screen without user command or manual controls. from the joystick.

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