Russian users can no longer download Windows 11 and Windows 10

Microsoft users in Russia cannot download and install Windows 10 and 11 OS image files (ISO) and installation tools from Microsoft’s official website in Russia, according to a report by Russia’s TASS news agency, which first shared the issue.

According to the TASS agency, it was greeted with an Error 404 message, stating that the file or folder was not found when downloading from either operating system. However, the download takes place when using a VPN (Virtual Private Network) with the IP address of another country.


Attempts to install Windows 11 and Windows 10 from the Microsoft website fail. Our correspondent was convinced of that”, reads the English version of the message that the TASS agency wrote on its Telegram channel.

“When you try to download Windows 10, an error message appears: “404-File or Directory not found.” With a VPN connection, the download occurs.

“At this time, Microsoft has not yet commented on this error.”

Furthermore, the following error message, “There was a problem with your request”, appears when you try to download Windows 10 and Windows 11 ISOs in Russia:

WINDOWS 11 download error in russia

While downloading the Media Creation tool from Windows 11 is possible, its execution throws the following error: 0x80072F8F-0x20000 accompanied by a message that reads: “For some unknown reason, this tool failed to run on your computer”.

For the inexperienced, Microsoft had “suspended” all new sales of its products and services in Russia in March this year, following the country’s invasion of Ukraine. It also halted other aspects of its operations in the country to comply with US, UK and EU sanctions.

Earlier this month, the Redmond-based giant even scaled down its operations in Russia, resulting in the layoff of nearly 400 employees. However, the company has promised that it will continue to honor its contractual obligations with Russian customers, which makes the blocking of Windows installation media quite surprising.

It is currently unclear whether it is a server error or a deliberate move by Microsoft to block more of its products or services from Russia. The company has not yet officially commented on the blocking of the operating system in Russia.

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