According to a report from MacRumors, Apple has reportedly acknowledged that the company’s $1,599 Studio Display is experiencing audio-related issues, including interruptions, high-speed audio playback, distorted audio quality, and choppy playback.
Sent in a memo to authorized service providers and obtained by: MacRumorsApple acknowledges the problem with Studio Display and proposes a workaround.
Apple says customers experiencing issues should unplug the Studio Display, unplug any accessories or devices connected to the screen, wait 10 seconds, then reconnect the Studio Display to power. in the report.
Fortunately, the company describes the problem as a software issue and not a faulty hardware issue. According to Apple, the speaker issue can be fixed in an update to Studio Display’s software.
The issues with the premium Studio Display are surprising, as Apple claimed the speaker was the most reliable speaker system it’s ever made for Mac with four “force-cancelling woofers” and two “high-performance tweeters,” along with the microphone and camera.
Apparently the problem appears to be “relatively widespread” affecting hundreds of customers with a large number of users reporting issues on Apple’s support pages (1,2,3,4,5), Twitter and MacRumor’s property forums (1,2,3) looking for a permanent solution.
One user complained:
“For the past month, the speakers on my Studio Display have broken. Whenever I start playing music (or other audio), it works for a few seconds and then cuts out.
“Audio gets choppy and eventually cuts out completely. Restarting the Mac doesn’t help. You literally have to turn the entire Studio Display(s) off and on again. Happens to me about every 5-6 weeks.
“The audio on my Studio Display cuts out every now and then. The only way I can get it to work again is to unplug the screen overnight. That resets the display and temporarily fixes the problem. Until next time.”
While the other user complained:
After hours with Apple support and trying all sorts of things to isolate the problem, it dawned on me that we had done EVERYTHING except reboot/reboot the screen itself. since it has no power button and no software controls to reboot it, the only way to do this is to unplug it, wait at least 1 full minute and plug it back in. Of course, it immediately solved all the problems.
Since yesterday my Studio Display only plays audio for a few seconds and then it stops. Audio playback works fine on the MacBook Pro connected to the display. Not sure if it’s hardware or software related. I’m running the Ventura beta.
Anyone see something similar? pic.twitter.com/u4yO1bFubq
— Simon B. Støvring (@simonbs) July 28, 2022
Well, I just had to reboot my monitor.
Welcome to the wonderful world of monitors with chips and (presumably) operating systems.
My Apple Display Studio Display distorted the sound this morning. Caused problems for a podcast. Had to reboot the old fashioned way: power cycling.
— John Koetsier (@johnkoetsier) July 28, 2022
Audio recording from my Apple Studio Display microphone is still fundamentally broken in any app. Latest OS and display firmware versions.
— Seth Willits (@sethwillits) July 26, 2022
Apple did not provide detailed information about the software update or the issue in its memo. Since there is no timetable for when a permanent fix can be forthcoming, it is advisable for the customers who are affected by audio related issues in the meantime to try to follow the workaround given by the Cupertino giant. Also make sure your display is updated to the latest firmware.
This isn’t the first time Studio Display has had a software-related issue. When Apple first released the speaker system in March 2022, the image quality of the built-in webcam was compromised by a software bug, which the company eventually corrected a few months later via a software update to improve the “noise reduction, contrast, and framing” of the speaker system. webcam.